Project Overview

During my UX Design internship at Amazon, I worked with the Global Talent Management and Compensation (GTMC) team to design an internal web application aimed at helping Amazon employees better understand their job roles. The project sought to address the challenges employees faced in comprehending their roles' responsibilities, career pathways, and compensation structures. Due to the constraints of a Non-Disclosure Agreement (NDA), I will provide a high-level overview of my design process, methodology, and the outcomes achieved.

Problem Statement

Amazon has a diverse workforce, with varying job roles, responsibilities, and compensation levels across different geographies. The goal was to design a solution that could standardize how information about roles and compensation was presented internally, ensuring employees felt informed, empowered, and engaged. The project had to meet both the employees' needs for clarity and the business goals of enhancing transparency and satisfaction.

Design Challenges

1. Complexity of Information: The application needed to simplify complex HR data and processes, making it easy for employees to access and understand key information about their roles.
2. Scalability: Amazon's global presence meant the solution had to scale across different regions and accommodate various employee levels and organizational structures.
3. User Experience Consistency: It was crucial to maintain a consistent experience across different platforms (desktop, tablet, mobile) while integrating seamlessly with existing Amazon internal tools.

Process and Approach

Given the constraints of an NDA, I will outline the approach I took without disclosing proprietary information:

1. Research and Discovery
   • Conducted stakeholder interviews with HR specialists and team leads to understand the intricacies of the compensation and role information.
   • Performed user interviews with employees to identify pain points related to finding and understanding their role details.
   • Mapped user journeys to identify common friction points and information gaps.
2. Information Architecture
   • Created an information architecture to organize complex role and compensation data in a user-friendly manner. This included designing a hierarchy that made it easy for users to navigate through different role categories, levels, and compensation details.
3. Wireframes and Prototypes
   • Developed low-fidelity wireframes to iterate on initial layout ideas and flow. The wireframes focused on clarity and usability, making complex information more digestible.
   • Created high-fidelity prototypes using Figma to illustrate the final interface design, which included data visualization for compensation ranges and career progression paths.
4. User Testing and Iteration
   • Conducted usability testing sessions with employees from different departments to gather feedback on the interface and the clarity of information presented.
   • Refined the design based on feedback, ensuring it aligned with Amazon's internal design standards and met the needs of its global workforce.
5. Collaboration and Handoff
   • Collaborated with front-end developers and data engineers to ensure the design could be implemented effectively.
   • Created design documentation and guidelines to facilitate a smooth handoff and ensure consistency during development.

Outcomes and Impact

• Improved Employee Engagement: The new interface simplified how employees accessed and understood their role-related information, leading to increased engagement and satisfaction.
• Streamlined Information Access: The application reduced the time employees spent searching for information, allowing them to focus more on their core responsibilities.
• Positive Feedback from Stakeholders: The project received positive feedback from HR and business stakeholders, highlighting the solution's effectiveness in meeting business goals while enhancing the employee experience.

Reflection and Key Takeaways

This project was a significant learning experience that taught me the importance of designing for scalability and usability in large organizations. It also emphasized the need for continuous collaboration with cross-functional teams to ensure that the final solution not only meets user needs but also aligns with business objectives.

Skills and Tools Used

• User Research: Conducted stakeholder interviews, user interviews, and usability testing.
• Design Tools: Figma for wireframing, prototyping, and high-fidelity design.
• Collaboration: Worked closely with engineers, data analysts, and HR professionals to deliver a solution that met technical and business requirements.

Disclaimer

Due to confidentiality agreements, some specific details about the project have been omitted.